Customer Experience organized by Nice Media In the program, the effects of Agentic AI on customer and employee experience will be discussed through usage scenarios from different sectors. The program will consist of four main parts. The conference program; It will consist of four main sections focusing on Agentic AI usage scenarios, deepening sessions in Agentic AI, journey orchestration processes, and customer experience and employee experience approaches.
Journey orchestration focuses on holistically managing the customer’s experience at different touch points. Making these processes more dynamic and real-time with artificial intelligence-supported models is considered critical for companies’ goals of increasing both customer satisfaction and operational efficiency. Visitor routes will be created for the participants. This year, a special setup is being prepared for the participant experience at the summit.
Before the event, “visitor routes” will be created according to the interests of the participants. In this way, the aim is to direct the participants to topics that are more relevant to them through conference contents, workshops, networking areas and one-on-one meetings. In addition to the conference program, workshops, one-on-one business meetings, networking meetings, experience areas and artificial intelligence-based applications will also be included within the scope of the event.
The era of artificial intelligence in customer experience is accelerating. The use of artificial intelligence in the field of customer experience is no longer limited to chatbots or automatic response systems. Institutions are turning to more comprehensive artificial intelligence solutions in areas such as real-time data analysis, personalized offer management, customer journey optimization and employee support systems.13.
Customer Experience
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