If there is a problem with a second-hand device, its period changes.

Summary in 10 Seconds: Refurbished products have the right to return them within 14 days without giving a reason. This right will be valid not only for online shopping but also for physical store sales. With YÜBİS, the changed parts, testing processes and renewal history of the devices can be seen. Televisions will also be included in the scope of renewed products. A new era begins for renewed technology products. With the regulation prepared by the Ministry of Commerce, the right to return is expanded in this market and the history of the devices becomes more visible to the consumer.

The new structure focuses on the trust problem that has been experienced for a long time, especially in second-hand phones, tablets and similar electronic products. Now, users who buy refurbished products will be able to decide not only by looking at the price advantage, but also by looking at the history of the device, the renewal process and the return assurance. Return and digital identity period for refurbished devices.

The most striking aspect of the new regulation is the expansion of the scope of the 14-day unconditional return right. Consumers who purchase refurbished products will be able to return the product within 14 days without giving any reason, regardless of whether they purchased it online or in a physical store. This point is important because the refurbished device market has a different trust threshold than purchasing a new product.

Users often had to make a decision without knowing how the device was used before, what parts it was processed from, or what tests it went through during the renewal process. The history of the device can be seen through YÜBİS. At the center of the new system is the Renewed Product Information System, that is, YÜBİS. With this system, a digital registry will be created for each device. The consumer will be able to see which parts of the refurbished product he is considering purchasing have changed, which tests it has gone through and how the renewal process progresses.

In this way, the refurbished product will no longer be positioned as just a “second-hand but reworked device”, but as a product whose history has been recorded and has gone through a certain inspection process. Especially in high-demand devices such as phones and tablets, this registration system can become decisive in the purchasing decision. The addressee becomes clear on the payment side. Regulation is not limited to the technical history of the product.

It is also planned that payments made by credit card will be made directly through the virtual POS systems of the renewal centers. Thus, the consumer will encounter a clearer and more institutional interlocutor in case of a possible dispute. This distinction is particularly noteworthy in that the chain of responsibility between the authorized dealer, the renewal center and the consumer becomes clearer. The Ministry’s statement also includes the information that the center and the branches affiliated to the center will be responsible in case of victimization.

Televisions are also included in the scope of renewed products. In the current structure, mobile phones, tablets, smart watches, game consoles and modems were within the scope of renewal. With the new regulation, televisions are also added to this list. Thus, the refurbished product market will spread to a wider area, including higher-priced electronic devices. The capital requirement for renewal centers will also be increased from 30 million TL to 100 million TL.

This change stands out as a step towards increasing the financial sufficiency of companies operating in the sector. The new regulation is expected to come into force soon. Rights offered to consumers in the refurbished product market when the regulation comes into force; It will be reshaped around access to device history, 14-day unconditional returns, central payment assurance and wider product selection.