Bitaksi has introduced two new features that make the taxi calling experience more flexible. While the “Call Someone Else” feature allows users to call a taxi on behalf of someone else through their own accounts; “Add Stop” allows multiple stopping points during the journey to be planned with a single call. The new features especially target users who want to start a journey on behalf of family members, friends or people who may have difficulty calling a taxi.
Thus, the calling person can follow the journey process through the application and manage the payment side when necessary. With Bitaksi, users can start a journey for someone else through their own accounts, with the “Call Someone Else” feature, which allows you to call a taxi on behalf of someone else. When a taxi call is created, the trip and driver information is transmitted to the person who will make the trip via SMS or WhatsApp.
In this process, both the person calling and the guest who will make the trip can instantly track the location of the taxi via the shared link. This structure aims to provide a more controlled experience for users calling a taxi, especially for their children, elderly family members or relatives who need guidance in the city. There are also two options on the payment side. The travel fee can be paid via the application by the person calling the taxi, or the guest can pay in the taxi at the end of the journey.
More than one point can be entered in a single journey with “Add Stop”. Another innovation announced by Bitaksi was the “Add Stop” feature. With this feature, users can add more than one stopover point to the route when calling a taxi. The feature is especially designed for users who want to pick up someone on the road, stop by different addresses, or go to several points in a single trip. Thus, the route can be created more clearly through the application without giving additional directions to the driver.
Adding more than one stop can contribute to making the route more understandable from the beginning of the journey. However, how smoothly such features will work in practice; It may vary depending on traffic, route calculation, driver experience and how users use the application. Trust and tracking stand out in taxi applications. Bitaksi states that the new features aim to specifically respond to the need for trust and control.
According to the information shared by the company, a significant portion of users sometimes call a taxi on behalf of their relatives, not on their own behalf. In these scenarios, access to travel information, ability to track the location of the vehicle and payment options become more decisive in the user experience. On the side of taxi calling applications, in recent years, not only the speed of finding a vehicle; Elements such as route transparency, driver information, ease of payment and journey tracking also stand out.
Bitaksi’s new features show that competition in this field is no longer just about the process of calling a taxi, but focuses on making the entire journey more manageable.
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